We ship to the address exactly as it is entered at checkout. Our warehouse, our carriers, and our label printers all work from that address, so if it's wrong or missing something, the parcel goes to the wrong place — or nowhere at all.

The short version: if an order can't be delivered because the shipping details supplied to us were incorrect or incomplete, the cost of reshipping it is payable by you. Please double-check your address before you pay — it takes ten seconds and it's the single most common cause of a delayed delivery.

What Counts as Incorrect or Incomplete

A parcel commonly fails to arrive because of details like these:

A missing unit, apartment, suite, or level number — the most frequent cause by far. "12 Smith Street" is not the same address as "Unit 7, 12 Smith Street".
A missing business, school, or department name where the parcel is going to a workplace, campus, or large site with a mailroom.
A wrong or transposed street number, street name, suburb, state, or postcode.
An address that no longer applies — you've moved, or a saved address at checkout was out of date.
No usable phone number or email address, so the carrier can't contact you to arrange delivery or a re-delivery.
An address the carrier can't service, such as a PO Box for a courier-only service, or an incomplete rural address.

What Happens When Delivery Fails

Depending on the carrier and the nature of the error, one of the following usually occurs:

The parcel is returned to us as undeliverable, often after several weeks in the carrier's network.
The parcel is held at a depot or post office pending correct details or collection.
The parcel is delivered to the address as supplied — which, if that address was wrong, means it has been delivered to someone else.

Reshipping Costs

Where an order needs to be sent again because of incorrect or incomplete details supplied to us:

Reshipping is charged at the applicable shipping rate for the corrected address. We'll quote it to you before we send the parcel again.
The original shipping charge is not refunded. That delivery was attempted and paid for, and the carrier charges us whether or not the parcel arrived.
Any return-to-sender or carrier redirection fee we're charged is passed on at cost.
If you'd rather cancel than reship, we'll refund the goods once the parcel is back with us and has been checked. Outbound shipping and any carrier return fees aren't refundable.
If the parcel was delivered exactly as addressed to an address that turned out to be wrong, we're unable to replace it free of charge — the goods were delivered as instructed, and we have no way to retrieve them.

When a parcel comes back to us, we email you a link to a page that sets out the costs, lets you correct the address, and takes the payment. See Updating Your Shipping Address for the full walkthrough.

The return and the second delivery are listed separately. You don't pay for the products again.

When We Cover It

This policy is about details supplied to us — not about our mistakes. If we get it wrong, we fix it at our expense. If we mis-key an address, ship to the wrong saved address, send the wrong item, or the carrier loses or damages the parcel while the address was correct, we'll sort it out and cover the cost. Your rights under the Australian Consumer Law for faulty, damaged, or incorrectly supplied goods are not affected by anything on this page.

How to Avoid It

Check the address before you continue. What you enter in the checkout's Shipping Address form is exactly what's printed on the label.
Include your unit or level number in the address, using the Apartment, suite, etc. line, not just in delivery instructions.
Add the business or school name under Company if the parcel is going somewhere with a reception or mailroom.
Give us a mobile number you actually answer — carriers use it for delivery notifications and re-delivery.
Keep your saved addresses tidy. See Managing Your Addresses.

The unit number has its own line, and the mobile number is how the courier reaches you.

Spotted a Mistake? Tell Us Straight Away

We dispatch quickly, so time matters here. If your order hasn't shipped yet, we'll correct the address for free — there's no charge for fixing an address before the label is printed. If you have an account, you can change it yourself from the order page; otherwise email us at team@littlebirdelectronics.com.au with your order number and the corrected address as soon as you notice.

If it has already shipped, you may still be able to redirect the parcel yourself using your tracking number through the carrier's website or app — see Tracking Your Delivery and Updating Your Shipping Address. Any redirection fee the carrier charges is payable by you.

Incorrect or Incomplete Shipping Details