FAQ

Ordering

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment details to complete your order.

Can I modify or cancel my order after placing it?

If we haven't charged your card yet, you can do a lot of it yourself: sign in, open the order on your Orders page, and you'll find buttons to add items, remove items, change quantities and cancel. Orders containing supplier-sourced items are held on an authorisation rather than charged, as are purchase-order and bank-transfer orders, so those stay editable while you wait.

Once we've charged the order, or once our team has started preparing it, those buttons disappear. Reply to your order confirmation email as soon as you can and we'll do our best to make the change for you — we can still add items and refund or invoice the difference right up until it's packed. After an order has been dispatched we can't change it, but you can return it.

Can I add items to an order without paying shipping twice?

Yes, and there's no coupon code involved. See Adding items to an existing order.

Do you offer gift wrapping?

We don't currently offer gift wrapping, but all orders are carefully packaged to arrive in great condition.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal. All transactions are processed securely.

Is my payment information secure?

Yes. All payment processing is handled through industry-standard encrypted connections. We never store your full card details on our servers.

Account

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout next time.

How do I reset my password?

Click "Forgot password" on the sign-in page and enter your email address. We'll send you a link to reset your password.