General Return Conditions
- All return requests must be made within 30 days from the date of purchase.
- Products must be in their original packaging, unopened, and in a resellable condition.
- Proof of purchase is required for all returns.
Defective or Damaged Products
- If a product is received defective or damaged, we will provide a full refund or replacement at no additional cost to the customer. Please notify us within 14 days of receipt of the item to qualify for this provision.
Change of Mind
- As stated, we do not generally provide refunds for change of mind. However, if we decide to accept a change of mind return, the customer will be responsible for all associated return shipping costs. Additionally, the cost of transactions from our merchant facilities will be borne by the customer.
- To initiate a return, customers should contact our Customer Service team to obtain a Return Authorization (RA) number. Returns will not be accepted without a valid RA number.
- Once the return is received and inspected, we will send an email notification regarding the status of the return. If approved, the refund will be processed, and a credit will be automatically applied to the original method of payment within a certain number of days.
- We only replace items if they are defective or damaged. If a customer needs to exchange it for the same item, they should contact our Customer Service team.
Refund Processing Time
- Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If the return is approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This process can take up to 14 days.
- Customers are responsible for paying for their own shipping costs for returning items unless the product is defective or damaged. Shipping costs are non-refundable. If a refund is received, the cost of return shipping will be deducted from the refund.
- For change of mind returns, a restocking fee of 10% may be deducted from the refund to cover administrative and handling costs.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or credit card company as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact our Customer Service team.
- Only regular priced items may be refunded. Sale items cannot be refunded.
For any further questions or clarifications regarding our return policy, please contact our Customer Service team. We strive to ensure the satisfaction of our customers, and we will do our best to assist you.