Split Shipping for Backorders
When part of your order is on our shelf and part is still coming in from a supplier, we normally hold the whole order and send it in one parcel once everything has arrived. If you'd rather not wait, you can split it into two parcels: what we have now, then the rest when it arrives.
The screenshots below follow one example order: a Raspberry Pi 5 case and an M.2 HAT+ that we have in stock, plus a camera module that's still on its way from the manufacturer.
When you order
- If your cart has items in stock and items on order, it shows them in two groups, Ships from Sydney and Incoming from manufacturer, and offers Ship together or Ship separately.
- Choose Ship separately. The items we have are sent straight away, and the rest follow in a second parcel.
With Ship separately chosen, the two items in Sydney are marked Ships immediately and the camera follows in a second parcel. - Enter your postcode under Order Summary to see the postage for both parcels before you check out.
Each parcel is priced on its own: here $8.00 + $8.00 by Parcel Post.
After you've ordered
- Open your order: use the link in your order confirmation email, or find it under Your orders if you have an account.
- If some items are ready and others aren't, the page shows a Your shipping options card. It names the item holding your order up, then compares keeping everything together with sending the available items now, including the extra postage for the second parcel.
Keeping everything together is the default, so if you're happy to wait there's nothing to do. - To split, choose Review split shipping. The next page shows what goes in each parcel and what the second parcel costs. Nothing changes until you confirm.
This order hasn't been charged yet, so the $8.00 is authorised now and taken when the order ships. If your order has already been charged, the button says Pay instead. - Once it's confirmed, your order page says Shipping in two parcels.
The order page confirms the split and what the second parcel cost.
We send the first parcel on our next dispatch run, and the second as soon as the rest arrives.
What it costs
- You pay only the extra Australia Post postage for the second parcel: the difference between posting your order as one parcel and as two, with the shipping method you chose.
- If we haven't charged your card yet (usual for orders with items on order), the extra postage is authorised and taken with the rest of your order when it ships.
- If you later remove the items the second parcel was waiting on, the split is cancelled and the extra postage comes off your order.
Things to keep in mind
- You'll get tracking for each parcel.
- Splitting online works for card payments. For bank transfer or purchase-order orders, reply to your order confirmation email and we'll arrange it.
- Express Post speeds up delivery once a parcel leaves us. It doesn't change how long a supplier takes to get items to us.
