Ordering Backordered / Overseas Parts
At Little Bird, we pride ourselves on shipping almost instantly!
We want to ship fast as humanly possible, and we take unreasonable steps to do this, including:
- engineering robots to automate picking orders
- building shipping scales and label printers
- provide you with a photo of the items we've sent you ahead of time
- automatic document printing, barcoding and weight checks etc
- software that means we can track and receive supplier orders faster than anyone
- more software to keep an eye on orders once they've shipped
We genuinely care about our customers. We can't think of another company that builds shipping robots and shipping software/hardware just to get orders out the door faster!
Therefore, if an order hasn't been dispatched immediately, it's most likely because you ordered a part with a lead time.
So what is a lead time?
A lead time is the amount of time between placing an order and when the item is ready to ship (or sometimes when it actually arrives).
In other words: Lead time = how long it takes the supplier to dispatch the product after you order it.
What is the difference between "Supplier dispatch lead time" and "Shipping method"
The difference lies in timing and control: Supplier dispatch lead time is the time it takes to prepare and send an order, controlled by the supplier. Shipping method refers to courier service delivery speed affecting how quickly orders reach customers after dispatch.
When is a product "Back Ordered"?
"Back Ordered" applies only when an item is not in stock at Little Bird Sydney and unavailable from suppliers, or when manufactured items await production.
Regarding refunds:
Generally, we can process refunds. Please be aware that for orders paid by card, a 5% fee may apply to cover bank fees for processing and refunding your payment.
