Education Orders

We are committed to supporting the educational community in Australia. Eligibility for our special education orders is extended to the following institutions:

1. Public Schools: All public primary and secondary schools recognised by Australian state and territory education departments are eligible.
2. Private Schools: All registered private primary and secondary schools operating within Australia can access our education orders.
3. Universities: All Australian public and private universities, whether they focus on undergraduate, postgraduate, or research studies, are eligible.
4. Government-Accredited Colleges: Colleges that have received accreditation from the Australian government, catering to both vocational and tertiary education sectors, can avail our education orders.

To place an order under our educational discount, the ordering process must be completed by an official representative of the eligible institution. Verification may require the submission of relevant identification or documentation to confirm the institution's status. If you have any queries regarding eligibility or need assistance with verification, please contact our dedicated educational sales team.

At Little Bird, we recognise the unique budgetary considerations of educational institutions.

While we pride ourselves on being an internet-first company that strives to offer exceptional value across all our products, we also understand the impact that bulk purchases can have on educational budgets.

Bulk Purchase Discounts:
For educational institutions making larger orders, we are pleased to offer special pricing structures. The discounts are designed to ensure that schools, universities, and government-accredited colleges get the most value for their investment.

Everyday Competitive Pricing:
Being an internet-first company allows us to maintain operational efficiencies and pass on the savings to our customers. This means that even outside of bulk purchases, our everyday prices are designed to be competitive and provide great value.

If you're planning a bulk purchase or have any queries about our special pricing structure for education orders, please reach out to our dedicated educational sales team. They will guide you through the available options and ensure you get the best possible deal for your institution.

Ordering from Little Bird Electronics for your educational institution is a straightforward process. We've streamlined our steps to provide a hassle-free experience, ensuring you can swiftly secure the resources you require.

1. Selection:
   Browse our extensive range of products and select the items that best cater to your educational needs.
2. Request a Quote or Place an Order:
   Before sending a school purchase order, we recommend teachers either:
3. School Purchase Order:
   With your quote or order details at hand, prepare a school purchase order or a "school order" document. Ensure all pertinent details, including products, quantities, and delivery address, are clearly stated.
4. Email Your Order:
   Forward your completed school purchase order or "school order" document to us via email at team@littlebird.com.au.
5. Confirmation & Processing:
   Upon receipt of your order, our team will review and confirm the particulars. You'll subsequently receive an acknowledgment of your order, along with an estimated delivery date.
6. Payment & Dispatch:
   Once your order is ratified, we'll provide you with payment instructions. After confirming the receipt of payment, we will process and dispatch your order to the specified delivery address.

Should you encounter any challenges or have queries during any stage of the ordering process, please do not hesitate to contact our dedicated team at team@littlebird.com.au. We're at your service to ensure your ordering experience is smooth and efficient.

Understanding the diverse needs of educational institutions, Little Bird Electronics is pleased to offer customisation options, especially tailored for bulk purchases. We believe that a tailored approach can greatly enhance the learning experience and ensure that the resources you procure are perfectly aligned with your curriculum and teaching objectives.

1. Tailored Kits and Bundles:
   If you're looking to purchase a combination of products for a specific lesson plan or course module, we can assemble custom kits or bundles to match your requirements.
2. Product Modifications:
   For certain products, modifications might be possible to better fit the unique demands of your educational programme. Discuss your needs with us, and we'll explore how we can make the necessary adjustments.
3. Branding and Labelling:
   If you're looking to have products branded with your school or institution's logo, or if specific labelling is needed for organisational purposes, we can accommodate such requests on bulk orders.
4. Special Packaging:
   Depending on the order volume, we can explore bespoke packaging options to ensure safe storage, easy distribution, or enhanced presentation.
5. Requesting Customisation:
   To initiate a customisation request, we recommend first placing an order or requesting a quote via our website, indicating your interest in customised options. Our dedicated team will then engage with you to understand your specific needs and provide guidance on the available customisation possibilities.

We pride ourselves on being adaptable and responsive to the needs of the educational community. If you have a particular customisation in mind or if you're uncertain about what might be possible, please reach out to our team at team@littlebird.com.au. We're eager to collaborate and find solutions that best serve your educational goals.

At Little Bird Electronics, we recognise the financial processes often associated with educational institutions and have tailored our payment terms to suit these specific needs.

1. 30 Calendar Days:
   Upon receipt of your invoice, educational institutions are granted a payment duration of 30 calendar days. This ensures that you have ample time to process payments internally without any rush.
2. Non-Negotiable Terms:
   Please note that our payment term of 30 calendar days is firm and non-negotiable. We have set this term to maintain consistency and fairness across all educational institutions we cater to.
3. Invoice and Payment Details:
   Once your order is confirmed, an invoice will be dispatched to the provided billing address, containing all necessary details for payment. Should you require any clarification on the invoice, our team is readily available to assist.
4. Payment Methods:
   We accept a range of payment methods to facilitate ease of transaction. Details of these will be clearly mentioned on the invoice.
5. Timely Payments:
   We kindly request that all payments are made within the stipulated 30-day period to ensure seamless continuity of service and order fulfilment.

For any queries or further information on our payment terms, please do not hesitate to contact our dedicated team at team@littlebird.com.au. We're here to assist and ensure a smooth transaction process for your institution.

Ensuring that your educational resources reach you promptly and in pristine condition is of utmost importance to us at Little Bird Electronics. Here are the key details regarding our shipping and delivery procedures for educational orders:

1. Carrier Partner: We proudly partner with Australia Post to ensure reliable and timely deliveries Australia-wide. Their expansive network allows us to cater to educational institutions across all regions of Australia.
2. Signature on Delivery: To guarantee the security and proper receipt of your orders, all our deliveries necessitate a signature upon arrival. This ensures that your products are handed over directly to a responsible party and not left unattended.
3. Arrangements During School Holidays: We understand the operational nuances of educational institutions. If your school or college is closed during specific periods, such as school holidays, you can arrange with us in advance to avoid deliveries during those times. This ensures that parcels aren't left unattended or returned due to unsuccessful delivery attempts.
4. Tracking Your Order: Once your order is dispatched, a tracking number will be provided, allowing you to monitor the progress of your delivery in real-time. This ensures transparency and allows you to be prepared for its arrival.
5. Delivery Timeframes: While we strive to ensure swift delivery, the exact time frame might vary based on your location and the volume of the order. Our team will provide an estimated delivery date once your order is processed.

For any further clarifications or special shipping and delivery needs, please contact our dedicated team at team@littlebird.com.au. We're committed to ensuring that your educational resources reach you seamlessly and efficiently.

At Little Bird Electronics, we stand behind the quality of our products and strive to ensure that they meet your educational needs effectively. However, we understand that sometimes issues may arise. Here's a clear outline of our returns and warranty policies for educational orders:

1. No Returns for Change of Mind: Please be informed that we do not accept returns if you've changed your mind or if products remain unused. We encourage institutions to make well-considered decisions before placing orders to ensure they meet specific requirements.
2. Returns for Faulty Parts: In the unfortunate event that you receive a product with faulty parts, we're here to help. Such products are eligible for return, provided the fault is genuine and not a result of misuse.
3. Exclusions on Consumables: Consumable items are not included in our returns and warranty policy. These items are generally designed for limited use, and as such, any wear, depletion, or exhaustion isn't covered under our returns provisions.
4. Warranty Duration: The warranty duration for products may vary. Specific details on warranty periods will typically be provided on the product packaging or accompanying documentation. Please retain these for your records.
5. Initiating a Return: If you believe you have a valid reason for a return based on our guidelines, please reach out to us with relevant details, including order number, description of the fault, and any accompanying evidence like photos. Our team will review the information and guide you on the subsequent steps.
6. Refunds and Replacements: Upon the successful validation of a return, we will discuss the available options with you, which might include a replacement or a refund, depending on the specific circumstances.
7. Return Shipping: Instructions on how to return the product, including any shipping details, will be provided once a return is approved.

We take pride in offering quality products and stellar customer service. If you have concerns or questions regarding our returns and warranty policy, please contact our dedicated team at team@littlebird.com.au. We're here to assist and ensure a satisfactory resolution.

At Little Bird Electronics, we're not just about selling products; we're committed to being a valuable partner in your educational journey. Our support and resources are designed to help you integrate our products seamlessly into your curriculum and ensure optimum usage. Here's how we support educational institutions:

1. Dedicated Support Team: Our trained and knowledgeable support team is always on hand to address any queries, technical issues, or concerns you might have about our products. Their primary goal is to ensure that you have a smooth experience from purchase to implementation.
2. Online Resources: To further enhance your experience with our products, we offer a range of online resources. These may include user manuals, how-to guides, tutorial videos, and FAQs, ensuring that you have all the information you need at your fingertips.
3. Training and Workshops: From time to time, we organise workshops, webinars, or training sessions designed to help educators effectively use and integrate our products into their teaching methods.
4. Feedback and Continuous Improvement: We value the feedback from our educational partners. Your insights help us understand your needs better, allowing us to improve our products, resources, and support services continually.
5. Community Engagement: Join our community of educators, where you can share experiences, discuss best practices, and collaborate on innovative ways to use our products. This peer support can be invaluable as you explore new methodologies.
6. Regular Updates: We keep our educational partners informed about any product updates, new releases, or enhancements. This ensures that you always have the latest information and can make the most of our product range.

For any support needs, access to resources, or to discuss training opportunities, please don't hesitate to contact our dedicated team at team@littlebird.com.au. We're passionate about education and are here to ensure you have all the tools and support you need to succeed.

Whether you have inquiries, require support, or wish to place an order, you can reach out to Little Bird Electronics using the following details:

Registered Office Address (for returns and deliveries)
Little Bird Electronics Pty Ltd
Unit 13, 8-12 Leighton Place
Hornsby, NSW 2077

Mailing Address:
ABN: 15 634 521 449 PO Box 5036
South Turramurra, NSW 2074 Australia

Phone:
1300 240 817

Email:

If you prefer to communicate through email, you can contact our dedicated team at team@littlebird.com.au. We're committed to responding promptly and ensuring your needs are addressed efficiently.

Navigating the procurement process in the educational sector often requires specific identification numbers to facilitate smooth transactions. For your convenience, here are the Supplier IDs for Little Bird Electronics Pty Ltd across various educational departments:

• NSW DET (New South Wales Department of Education and Training) Vendor ID: 100135487
• QLD OneSchool (Queensland Department of Education) Supplier Number: S20017189
• SA Dept. Edu. & Child Dev. (South Australia Department of Education and Child Development) Supplier: LBE2077

These IDs should be referenced when making purchases or inquiries through the respective educational departments. If you require any further details or have specific procurement queries, please reach out to our dedicated team at team@littlebird.com.au. We're here to assist and ensure a streamlined ordering process for your institution.