Something isn't working
Tell us what's happening and we'll work through it with you, one step at a time. Most of the time we find the problem together in ten minutes and you keep building. When the evidence points at a faulty product, we send a prepaid return label and an engineer assesses it within 10 business days of it arriving.
What you'll need
- The product in front of you, and your phone for photos.
- Your order number, the email you ordered with, and the delivery postcode.
- A second USB cable and a second power supply, if you have them.
- Access to the computer you use with it, for versions and logs.
We ask for a photo or a log at each step rather than taking your word for it. Not because we doubt you: the step people skip is the one they're certain isn't the problem, and that's reliably the one that was. How to report a fault walks through the whole thing.
