Checkout Information and Compliance Policy

1. Introduction

We are dedicated to providing a secure and efficient shopping experience. This policy explains the customer information required during checkout, ensuring successful delivery and compliance with legal obligations.

2. Customer Information Requirements

Name Requirements

• Full legal names are required for all orders.
• First and last names must match government-issued identification.
• Nicknames or abbreviated names are not accepted for shipping labels.
• This ensures compliance with Australia Post delivery standards.

Contact Information

• A primary phone number (preferably mobile) is required for delivery notifications.
• An alternative contact number is optional but recommended.
• A valid email address is needed for order confirmation and tracking updates.
• The current residential or shipping address must be provided.

3. Address Validation

• All shipping addresses must be verified through Australia Post's database.
• Unit or apartment numbers must be clearly specified where applicable.
• Street addresses must include relevant building or business names.
• Special delivery instructions should be noted during checkout.

4. Email Address Requirements

• Email addresses must be permanent and active.
• Accepted domains include corporate, personal, or education email accounts.
• Temporary or disposable email services, email anonymising services, recently created email accounts with no verification history, and inactive or invalid email addresses are not accepted.

5. Shipping Carrier Compliance

• Australia Post requires complete recipient information for all deliveries.
• Missing or incorrect information may void shipping insurance coverage.
• Carriers may refuse delivery for packages with incomplete information.
• Additional delivery attempts may incur extra charges.

6. Sanctions and Compliance

• Routine verification of customer information is conducted.
• Orders may be subject to further verification based on shipping destination, transaction value, payment method, or regulatory requirements.
• Orders that fail compliance checks may be cancelled.

7. Information Security

• Customer data is encrypted and stored securely.
• Personal information is handled in accordance with our Privacy Policy.
• Information is never shared with unauthorised third parties.
• Data retention periods comply with legal requirements.

8. Order Verification Process

When additional verification is required, we may request identification documents, contact you via phone or email, verify shipping address details, or confirm payment information.

9. Customer Support

• Email: team@littlebird.com.au
• Phone: 1300 240 817
• Business Hours: Monday-Friday, 10:00 AM-4:00 PM AEST
• Response Time: We aim to respond within 24 business hours

10. Policy Updates

This policy may be updated to reflect regulatory changes. Continued use of our services constitutes acceptance of updates.

11. Right to Refuse Service

We reserve the right to cancel orders that do not meet information requirements, request additional verification if necessary, refuse service where compliance cannot be verified, and block accounts associated with policy violations.

By placing an order, you acknowledge and agree to comply with these requirements. For questions or concerns, please contact our customer support team.